We are looking for a professional and friendly Front Desk Officer to join our team. As the first point of contact for our guests, you will play a key role in delivering an exceptional experience from arrival to departure.
Responsibilities
- Welcome guests warmly and handle check-in / check-out procedures.
- Respond to guest inquiries and resolve concerns promptly.
- Manage reservations, payments, and front office records.
- Coordinate with other departments to ensure guest satisfaction.
Requirements
- Excellent communication and interpersonal skills.
- Hotel front office experience preferred.
- Fluency in English; additional languages are a plus.
- Ability to work in shifts, including weekends and holidays.